Privacy Policy
VPNTunnel is committed to protecting your privacy online. Our policy explains how we will do this.
What information do we collect?
We collect the following information during normal browsing of the site:
- entry website referrer URL
We collect the following information about users when they sign up:
- First Name
- Last Name
- Username
- Password
- Email Address
- Secret Question
- Secret Answer
- Acceptance of Terms and Conditions / Privacy Policy / Acceptable Usage Policy
- Personally Identifiable Information:
- Information submitted to the signup form - First Name, Last Name, Username, Password, Email Address, Date Joined, Secret Question and Secret Answer.
- VPN Session summaries for the purpose of billing: Username, Session Start Time, Session End Time, Server connected to, Session length (in seconds), IP assigned for duration of session, IP connected from, Bytes Downloaded, Bytes Uploaded, Server slot used. These logs are summarised and anonymised after 30 days, to the following information only: Username, Session Start Time, Session End Time, Session Length, Bytes Downloaded, Bytes Uploaded.
- Financial information:
- Paypal Payment Logs: Username, Timestamp, Paypal Transaction ID, Email address payment recieved from, Amount of bandwidth purchased. These are kept for 60 days to faciliate refunds, after which they are anonymised to the following information: Username, Timestamp, Amount of bandwidth purchased..
- Account notes for internal staff use regarding your account.
We store the following information about each registered user once they have signed up:
We care about your privacy. Please see our page on privacy tips for more information about how to minimise the impact of us storing this information about you.
Use of Cookies
Cookies are small files which many web sites transfer to your hard disk. They can inform the web site what pages you visit, and your preferences, which enable web sites to provide you with a more personalized service. You can set your browser to refuse cookies, or to warn you before accepting them.
We use cookies, but all parts of our site can be accessed except for the member's area if your cookies are turned off. Cookies are used for tracking affiliate signups, and contain 1) the referer address which the website was first accessed from, 2) the affiliate code and campaign code corresponding to the URL you used to access the site. These cookies are used only for the purposes of providing the service. We also use cookies for the Member's area, to allow you to log in to view your account details.
How do we use your information?
We use the information to provide you with the service and to improve our site. We may from time to time use the information to inform you of service-related offers that may be of interest to you. You may opt out of these promotional emails at any time by following the 'unsubscribe' link at the bottom of each of them.
In the case of our service, your personal information may be used to enable us to verify you are a subscriber and to deliver it to you.
Unless you have informed us that you do not wish to receive further information about our products and services by following the 'unsubscribe' link at the bottom of a promotional email, we may from time to time send you email relating to the service.
When do we share information?
We do not sell your personal information to others.
Financial information is used to check the subscriber's qualifications for registration and to bill the subscriber for the VPNTunnel service. We do not provide this information to any third party for any purposes whatsoever unless the law requires us to do so. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Please see our page on privacy tips for more information about how to minimise the impact of us disclosing this information about you if forced to do so by law.A number of other people's web sites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.
If we believe that your use of the service is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the service about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.
Security
All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. Credit card transactions are issued using Paypal's secure payment system, ensuring that your data can only be read by their transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).
Children
According to the terms of our Terms of Service, only persons over the age of 18 years may sign up for the service. however, we do not monitor the age of our user audience. To the best of our knowledge, we do not collect information about persons under the age of 18.Legal Notice
Your use of this web site hosted by VPNTunnel is subject to the following terms and conditions:
Copyright and Trade Marks
All materials on this web site are the copyright of VPNTunnel or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of VPNTunnel.
For information on obtaining permission to reproduce or translate VPNTunnel's copyright material, please Contact us.
Disclaimer
VPNTunnel makes no warranties or representations of any kind concerning the accuracy or suitability of the information or software contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. VPNTunnel makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted , error-free or that the web site or the server that hosts the web site or service are free from viruses or other forms of harmful computer code. In no event shall VPNTunnel, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site or service. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from VPNTunnel in respect of the use of any online service provided via this web site.
Links
Links to other web sites are provided by VPNTunnel in good faith and for information only. VPNTunnel disclaims any responsibility for the materials contained in any web site linked to this site.
Interactive material
Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of VPNTunnel. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable.
VPNTunnel reserves the right, at its sole discretion, to review, edit or delete any material posted by users which VPNTunnel deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, VPNTunnel expressly disclaims any responsibility or liability for any material communicated by third parties through this web site.
We will review this policy in the light of comments we receive so please check the latest version. If you have any questions specifically about Privacy please contact us.